This isn't a slide deck. It's a working AI agent that handles device setup, troubleshooting, supply ordering, billing, and regulatory questions for Truvian Health customers.
Ask it anything about the TruVerus blood testing system, from device setup and error codes to supply ordering, billing, and CLIA compliance. It has real knowledge, real workflows, and real guardrails.
Built around real support scenarios that Truvian Health's team handles every day.
Walks customers through TruVerus installation, calibration, error codes (E001-E006), and preventive maintenance step by step.
Guides customers through ordering test cartridges, QC materials, sample collection kits, and setting up automatic replenishment.
Handles invoice questions, payment updates, plan tier guidance, overage charges, annual discounts, and cancellation process.
Explains the 35+ analyte comprehensive wellness panel, sample requirements, turnaround time, and result delivery.
Answers CLIA classification, QC requirements, HIPAA data security, proficiency testing, and state-specific regulation questions.
Prevents medical advice, blocks competitor comparisons, and avoids unauthorized pricing commitments with three active STEER guardrails.
This demo was built from scratch for Truvian Health. Real logic for real scenarios.
Pulled TruVerus specifications, error codes, supply info, billing policies, and CLIA compliance details into the AI's knowledge base.
Created 8 workflows covering device support, supply ordering, billing, test panels, regulatory compliance, plus a router and FAQ.
Configured 3 STEER guardrails to prevent medical advice, block competitor bashing, and avoid unauthorized pricing commitments.
Ran 250 simulated conversations across all workflows. 83% pass rate across happy paths, edge cases, and adversarial scenarios.
Connected to your actual support data. Handling your real volume. This sandbox is just the start.
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